YMCA Thames Gateway Group

I went to the reception at 7:30 this morning to pay the monthly fee for my room. JAMES, who was talking to me, tried to check the phone. He didn't care what I was there for! And in the end he said you have to wait for five minutes while he didn't say this at first. Please hire someone with experience in reception.

I've had two birthday parties here now and it's great value for money. The kids run around like lunatics, on bouncy castles and any extras you want to add. The staff are really friendly and great with the kids. I honestly can't fault it. I do my own food, so it helps keep the costs down and they're always on hand to provide anything I might have forgotten.

It very dirty not clean at all I have family member in there and she works they taken so much of her it unreal. And she get treat like everyone eles does. It so worry how housing benefits have different rules for people are working nd people on benefits the food looks nasty oily and I am thinking about getting the food hygiene out there is no way people should eat in there

I had my daughters 8th birthday party here. She had a bouncy castle party with face painting. It’s really good value for money as you can have up to 35 kids and if you want more children you pay an additional fee. It’s quite hard to find a venue that will take so many children. The children went absolutely mental running around they loved it. It’s three bouncy castles in a huge sports hall. I made my own food and hired out the food room. But there’s an option for the ymca to do the food if you wish. The staff are very friendly and helpful. I would highly recommend the YMCA and would defo come back.

The staff here are so lovely, encouraging, helpful, cannot praise them enough.Not a gym for posers, but one for genuine people wanting to improve their health.Love it there

Absolutely awful place. My daughter had an accident, resulting in a head injury and broken nose. Staff didn't seem to care. Had to ask for a cold compress, then about 10 minutes later my daughter was feeling nauseous so we asked for sick bowl/bag, to be given a waste paper bin, that had paper in it, then was left again, to then be advised to take her to A&E as we were leaving. No one actually assessed her, so assuming there is not many first aid trained staff on site. All they did was ask her name, and what happened. No DOB, No address, No contact number, so clearly wasn't recorded in accident book correctly. Needles to say, this will be taken further.

Great non-profit organisation where everyone can find something that suits their needs. Lots of activities, with some accessible to people with disabilities. I have been attending Kim's Health Rehab and Stroke Rehab classes with my mother in law who had a stroke 4 years ago, and we are very grateful. Kim is very careful with the needs of everyone in her classes. The exercises are seated and very helpful for keeping joints and muscles in good condition. No one is required to do the exercises right, just as much as they can. Everyone is having fun

All types of activities can be had as well a good restaurant to relax in. Staff are extremely friendly and helpful.

They hosted my father's 70th birthday, and I have to say the whole experience was seamless from booking to the event day. Communication was pretty good before the day, and they were very helpful. On the event day, Molly's customer or client service was second to none. She was very friendly, helpful, and accommodating. She answered every query we had and catered to all our requests. Her service was 5 stars, and we will definitely be using your company again for our next occasion. Much appreciated.Tayo