Logic Vending Ltd

As a new business it was really important for me to find a company that I could trust and rely on. From the very first conversation I was very comfortable with this company. Donna set me up with a great coffee machine and fantastic samples of coffee. 6 months later and although it is only the helpful, and very knowledgeable, Warren that I speak too I am still more than happy with Logic Vending. There was only one tiny error with a delivery but I called straight away and Warren had it sorted within 24 hours. Very professional service from everyone I have spoken to.

We have recently had our coffee machine installed in our new pub. First of all, fantastic machine which has a lot of drinks pre-programmed and plenty of scope to add our own with our own programmed recipes. We can program drinks to individual people too, such as regulars or staff so it is always exactly to their liking. Secondly, the quality of products is fantastic, we were supplied with the company’s brand coffee beans and chocolate as part of the package and they are high quality and tasty. Finally, the staff are knowledgeable, friendly and go out of their was to ensure customer satisfaction is guaranteed. Steve (Jnr) who set up the order for us was helpful and was able to guide us towards which product would suit our business best and we’re couldn’t be happier with what we chose. Steve (Snr) installed the machine for us and taught us how to use it and explained all the features to us and we we were given time on installation day to get to grips with our fancy new machine without being rushed. Any issues we have (no fault of logic vending) have been seen to straight away and support and guidance is always readily available. We haven’t a single complaint to make about the service or product received. Highly recommended if you want a good quality, high standard service from friendly and knowledgeable staff / company.

We have been using Logic Vending for just over 2 years supplying us with our coffee machine and more recently our slushy machine (kerching!!).The service from initial contact, through to supply, through to after sales care, through to ingredient sales has been FIRST CLASS!!I would not hesitate to recommend them if you are looking for catering equipment, and already have to a friend.Well done Logic, you have a great team!! Superstars!

Bought a slush machine for £975 from these guys , 14 months after purchase I needed a part, I accept it was out of guarantee and was prepared to pay for a part .These guys don't do spares for the stuff they sell you BE WARNED ...go elsewhere or you will regret it!! Update....after leaving the review I was contacted and after a couple of weeks the part required arrived.....Really should not have been that hard tho!!

We have a 3 year contract on a machine that stopped working after 13 months. Logic not particularly interested in fixing it, they want £300 to visit us because their UK service base is 4 hours away! No other service outfits want to touch this machine. There are a million coffee machine companies out there - my advice - use one of the others!05/05 - I am bored now with our coffee saga but i can't let these comments from Logic go without a reply! it appears to be a user error!" Did we change the coffee beans? -yes

We have been using Logic vending now for just over 3 months and I can stand by there customer service! Warren has been top notch, calling to check everything is ok and I am happy, and the amount of product knowledge this guy has is just amazing! any company looking to provide refreshments at a great price would do well to pick these guys first.

Purchased two, two group machines, both machines have had faults arise within first four months. Initial fix was prompt and good service, however further repairs under warranty are still ongoing. Monday 24th April 2023, one of the new machines developed a leak from the boiler unit. Contacted Logic, while waiting on repairs a replacement machine has been sent out for next day delivery on Wednesday 26th, however didn't arrive until 2nd May. However the machine which arrived has come with no instructions on setup, tried contacting Logic to help explain the setup to be able to start using the machine, still awaiting this. Very poor service from Logic, we've needed to be closed for hot drinks for the best part of a week and half now with no swift action from Logic. At this point now, I wouldn't recommend using Logic to anyone if this is how the service continues to be.

We got a machine from Logic in October 2016 and it has been a gold mine. Great service from the 1st email to the installation. You always get a reply to any email and I would use them again without hesitation! Great service from Chris and the team at Logic Vending!

Got one of the latest models recently for our office and the quality has been fantastic. Their latest coffee batches are also really good. In general the whole experience from choosing the right machine, delivery and installation, and after sales service has been very satisfactory. Highly recommended!