Housing utility company

I would have gave 0 if I could , you'll be lucky there engineer attends the appointment, definitely hear a lie . totally un organised in the office , full of liars absolute total infants , more then 5 occasion phone call whatever you Wana call it , no site of job done , absolute numties

Possibly one of the worst dealings I’ve had with a company.First of all without warning they removed gas and electricity from our package and reduced the price by £5 weekly. Our gas and electricity together were going to cost around £16 so effectively meant they were asking us to pay £11 for nothing.Following this we attempted to cancel our package and were told a cancellation team would get in touch with us. I’m sure you won’t be surprised no such thing has happened. After over a week of phone calls and emails with little correspondence or any mention of a cancellation team our tenancy date arrived. At this point some of my housemates were charged without any hesitation and the rest of us bombarded with emails about how our direct debits had not been received and threatened with fines.None of us had altered our direct debits in any way as we assumed that the “cancellation team” would get in contact at some point in time. Which again did not happen. I feel it shows the philosophy of this company, that they are very happy to send automated emails to students demanding payment for a package they no longer are continuing with. But without fail take 1+ day to respond to emails and leave you on hold for 30+ minutes.Could not recommend more choosing a different company to go through for student bills. There are many alternatives which may be £1 a week or so more expensive a week but I ensure you that this is completely worth it for the trustworthiness and customer service aspect I’m sure they bring over this disgrace of a company.

We’ve recently started using the services of Lettings Hub and can honestly say that we are delighted with the services that they provide. Our dedicated account manager Jennie has been incredibly helpful, supportive and efficient. The platform is so easy to use and navigate. We are really pleased we chose The Lettings Hub and can recommend them with absolute confidence.

website doesn't work, can't login, bills sky high.

Recently moved over to Muuvo from another utility supplier and the difference is amazing, No comparison!easy to use dashboard, proactive responses and great training.Jamie always on hand and quick to respond.wish we'd changed ages ago!

This My Sycous. Place is a joke they don’t even have phones if you can avoid them avoid them at least the Indians had smoke signals this lot have nothing

Avoid at all costs! We started off with the student energy group without any trouble for the first month or so of our policy, however shortly afterwards we had received bills from other energy companies, with TSEG losing their contracts with their providers, and hadn't notified us for months until we had to go to them. They offered to take over the account back in march and to this day have not, getting the names of the providers and tenants wrong on multiple occasions, leading to us being threatened with legal action and debt collectors from energy companies. Similarly, we have also received invoices from sewage/water companies stating they haven't received any payment during our tenancy, which was also supposed to be sorted out by TSEG, as well as threats of home visits by the TV Licensing companies. I don't actually know what we're paying them for anymore as we've had to take matters into our own hands with companies, but they seem more than happy to remain charging us monthly. Would have been better off doing it ourselves from day one. Will be writing a formal complaint also.

I moved into my new property on the 6th September and the previous tenant was with this company. I’ve now called them three times and have amassed a huge amount of emails to them, often getting zero response, in my quest and right to change to a gas provider of my choice. The provider I want to use, keeps having the request rejected by Student Energy Group for no reason. 5 weeks and I’m still waiting and they don’t respond to any emails. They then send me a bill for triple what I’d normally pay for a property of this size, with no explanation or request for a metre reading. I feel totally trapped and will be going to Ofgem. Do not use them!

Fantastic service, great communication and so attentive. It's been a stressful and time consuming process getting such a large portfolio of properties moved across, but things couldn't have run much smoother. Particular thanks to Clare and Izzy, who have been there to help however they can throughout the whole process - even helping us celebrate completion with a pizza day for the office!

Great prices, great service.