Laser equipment supplier

The “service” I received from this company was nothing short of diabolical. From failing to diagnose the problems properly , to the engineer not even being capable of programming a mother board with his laptop (apparently a basic 5 min job that Fotona said he should have known how to do), to wasting my time and costing me thousands in lost revenue from having to cancel patients.Then having the cheek to charge me for the visit when no work was done through their incompetence and refusing to give me a refund so I had to raise a dispute with my bank. They also lost replacement parts causing further delay. The rudeness I had on the phone when I complained was appalling. In the end , I had to request that an engineer was sent over from Fotona to do the job because I lost faith in the ability of this company to do the job properly. They couldn’t even send proper service reports .Fortunately, Fotona have now taken away the service contract from this company so I no longer have to deal with them but all I can say is that my experience was shockingly bad. I am a genuine ex customer as well just incase they claim the opposite.The company who has taken over is like a breath of fresh air compared to these jokers.

Delighted with the service provided for our live hair event from Sound and Light guys. Will definitely be working with them on future projects going forward.

We had our 11 year olds birthday here. 11 boys in the woods for 2 hours shooting each other. What more do they want. The team leaders/Marshal were brilliant and kept the kids engaged for the full 2 hours. Highly recommend.

Halo were a great support for CallyFestival 2023, providing high quality stage and audio equipment to ensure our artists sounded fabulous. In addition to this, Halo’s owner Yann went above and beyond- personally delivering the equipment early on the Sunday morning of the event, and advising and helping us put the kit together! CallyFestival highly recommends this professional, friendly, and helpful company. Thank you!

Bad customer service, website states next day delivery if ordered before 2pm however please be aware that it is not next day delivery at all my order took an additional 5 days to be delivery. At £7.50 for this delivery this is disgraceful. Company blame “circumstances beyond their control” and their customer service is anything to be desired. Would not recommend or re use. Be aware.

Disappointing service - mrs called them ahead for weekend booking, text email for booking form....never received. message left to call back.....no response. Poor.Update - You informed you would send a booking form _ you failed. We dont do whats app calls. Email was sent. Not our fault you did not pick up our email. I text you on Saturday which was quite clear. So what you delivered 13 events for the commonwealth games - if you did not have the time for our booking you should have said. On your website you do not state anywhere that you require time for a booking. It's simple - you simply could not be bothered with our booking. Thank goodness we did not pay any monies to you.

I called John out to fix my laser machine he coerced me in to paying up front which I had no means to do. He then said it is too much of a difficult job to do at the clinic so now the machine has to go to his workshop. This isn’t a problem however the call out charge he coerced me in to paying is gone now(because he came to my clinic). I told him exactly what the issue is, he could have told me it bring it to his workshop. It took him over a year to fix he came with many excuses and ranted about how covid didn’t allow him to go to his workshop alone and work and fix my machine alone. After a year or so he then charged me over 1.5k and never returned the excess parts I gave him to replace. When I realised, he said ‘it’s too late, all valid claims must be submitted in 30 days from original work’. I will be meeting him again soon at Tribunal courts for my claim!

The staff there were friendly and guided my group all the way thoroughly all throughout the game. Safety was greatly prioritized and though the location initially had me a bit worried to play because of how muddy and a tad bit snowy it was that day, the location remains safe for its players. Location is quite a distance but definitely a place to have a good time. Will recommend!

would not use this company again. They need to seriously work on their customer service as they seem to be quite happy to change the conditions of the rental contract to suit them and inconvenience the client at the drop of a hat.

Really great help from technician Miz Rahman, who was able to drop in within two hours of me reporting the issue. Very knowledgeable, helpful and friendly. Provided me with amazing advice and stayed to run the laser a few times with new settings, etc.