Vending machine supplier

We have dealt with Roundstone Vending for several years now and have always found their service was excellent. Always clear and concise and deliveries were always timely and correct.

Placed my first order with them online on 21st June. They were happy to take the money there and then, yet there was no indication of when to expect the delivery.I first contacted them about the delivery a week after placing the order thinking that’s enough time for a company that big to send out an email with the expected delivery date. I was informed my order was scheduled for a delivery on the 6th July (2 weeks for ONLY water delivery). This delivery never took place.Emailed the customer service on 8th July and am yet to receive a response to that.Called customer service on 13th July for an update. The only time I got lucky is the person who dealt with my query, got me a new delivery date and made sure my account manager was going to contact meAccount manager called me the day after to offer an apologise and place the full blame on the depot. Supposedly the depot weren’t sure if the water was the only thing to be delivered. … that’s what’s on the order right?!?!After much complaining and back to forth, account manager confirmed order will Be with me on 21st July and she was willing to refund money for 1 of the 3 bottles I ordered.It is now the 24th July. There’s still no delivery. I have emailed the account manager and requested a call back to solve this for once and for all and I’ve called customer service to get a call back from said account manager. Well, no surprises there, no water and no call back.She did very kindly via email let me know that she’s spoken with the depot who are apparently having technical difficulties and this is didn’t pick up my order.At this point, this isn’t really good enough. Yet she didn’t feel a courtesy call with a solution was necessary even at this point. She has previously said that my post code area only gets deliveries every 8 weeks. I’m guessing they fully expect me to sit tight for another 8 weeks and keep my fingers crossed that this time all the stars align and systems work, and nobody is on annual leave and they have lorry drivers who are actually capable of fulfilling the delivery.Stay well clear if you ever expect a deliver to actually arrive and don’t just want to waste money that they have no problem or collecting!

Just heard that Radu Smidt has left the company! He was the most helpful member of the staff we have ever had. Respectful, helpful, polite and very friendly. Good luck Radu

Very good and well made teas and coffee : stumbled upon this place and wasn’t disappointed !

Express Vending have been so helpful and supportive this year through these tough and unpredictable times. Tina Frost is always available to help and deals with our order requests/ changes/ queries promptly and professionally. I would highly recommend them to individuals that require regular milk deliveries and catering consumables.

Friendly staff & easy website to use

The team at Liquidline have been amazing. Thank you so much to Shane and the London team who have been really helpful through the whole process - we love our new coffee machine!

I can only say that these guys went out of their way to help us out. Took us through the options and didn't sell us on the most expensive kit. We now have a few machines from them and everyone here is happy.

Nu Vending provides a first class service. The machines offer a wide variety of drinks and snacks, which means that the team is happy. Particularly impressed with the coffee machine, which makes a great cappuccino. The customer service from Nu Vending is always excellent which makes it a joy to work with them.

Absolutely first class for machines and supplies,.